General terms

Company information:
Švermova 1631
911 01 Trenčín
(“seller” or “we”)

These Sale Terms and Conditions (“T&C”), together with the Returns Policy set out the terms and conditions that will apply when you place an order through our web store.
You will be required to confirm that you have read and accept these T&C before you submit an order to our e-shop.
The contract between you and us is governed by the law of Slovak republic.
If you have any questions about these T&C, please contact us at info@onesock.eu.
These T&C are effective since July 23, 2015.

Order and acceptance

Each order submitted constitutes an offer to purchase products from us. In case, we are unable to accept your order, we will send you an email nforming you of the reason.

After we receive your order, you will receive an email from us confirming receipt of your order. If you do not receive an email, contact us before you try to place another order for the same product. We will send you an email when we dispatch the products covered by your order to confirm that your order has been accepted by us.

The product price is always the price indicated in the web store when you place your order.
The price includes VAT.
To the price of the product, the price for shipping costs and packing will be added.
Shipping and handling charges will depend on the value of your order and the country to which the product is being shipped. Any customs duties or tariffs that may be imposed on the deliveries will be paid by you.
The final price and the shipping costs are clearly stated in the order.

The payment might be realised according to invoice, which will be sent via email.
The available payment methods are displayed in connection with the product order form in the online shop.
The payment can be realised via bank transfer, paypal transfer or GPwebpay.
The payment can only be realised in EUR.

Any delivery dates provided to you in connection with your order are estimates. We always aim to provide you with as accurate estimates as possible.
We reserve the right to deliver the ordered products in separate shipments.
Product that we deliver to you will become your property at the time that you receive it provided that we have received full payment for the product. As soon as we have delivered the product to you, you will become responsible for it and for any loss or damage to it thereafter.

Returns / Refunds / Exchanges

If you wish to exchange or return for a refund a product which is faulty or otherwise damaged when you receive it, which does not correspond to the description on our site, or which develops a fault after you receive it, you can do so in accordance with and pursuant to applicable law and our Return Policy.

Refunds for non-faulty merchandise
You can exercise the right to cancel an order within fourteen (14) days from the date that the product is received. To do so, you have to send us back the product with no damage and marks of use, together with the invoice and filled in formulaire, which you find here formulaire.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers.

We are registered under the Data Protection Act. Client records are regarded as confidential and therefore will not be divulged to any third party, other than if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products. More information.